Within Tracker, users have the ability to email various documents to their customers.


If the user does not have their own mail server that Tracker can be configured to send the emails through, or does not have the information needed to be able to configure 

Tracker to send emails through their ISP's mail server, you will need to set them up with an email address on our internal mail server by completing the following steps:


  1. Connect to Tracker's cloud server via the pinned Bomgar session, or via Remote Desktop:
  • If connecting via Remote Desktop, you can log in with the following information:
    • Computer: remoteapp.trackerws.com
    • Domain: TRACKERCLOUD1
    • Username: (Your TrackerCloud Local Username)
    • Password: (Your Password)
  • Run 'hMailServer Administrator':
    • If you have not run hMailServer Administrator before, or do not have it configured to 'Automatically connect on startup', you will see a 'Connect' window.
      • Select 'localhost' as the host, and click 'Connect'.
      • Password: Tracker99
  • Create the customer's email account for the domain trackerws.com via the hMailServer Administrator window:
    • Navigate to the following path in the hMailServer Administrator window:
      • Domains > trackerws.com > Accounts
    • On the right side of the hMailServer Administrator window, click 'Add', and fill-in the information for the new account as follows:
      • Address: customercompanyname@trackerws.com
      • Password: Tracker99
    • Confirm that the 'Enabled' check-box underneath the 'Last Logon Time' field is checked.
    • Click 'Save'.

    NOTE: Have the customer confirm whether or not they would like to receive return emails. If so, enter the requested return address under the 'Forwarding' tab and check the 'Enabled' checkbox. Click Save.